Frequently Asked Questions. Clear Answers.

We cover all services related to 3D printing, 3D design and 3D scanning. In the area of 3D printing, we primarily produce products for architecture (site and building models), trade fairs (exhibition models), prototypes and industrial components, medical and food technology, product design, series production and marketing.

You will usually receive a response from us within 60 minutes. You can get a quote either directly through our request tool on our website or by sending us an email at info@drei-de.ch. Alternatively, you can calculate your parts using our online configurator and order directly.

In principle, we can work with almost any file type. Preferably, please send us .stl, .stp, .step, .obj, .igs, .iges, .sldprt, .3mf, .catpart, .x_t or .x_b files. Don’t have any of these file types? No problem – contact us via info@drei-de.ch.

No problem – we can handle the data creation for you. Whether from technical drawings or a sketch. Alternatively, we can also digitise your part using 3D scanning.

For every order, we charge a setup fee of CHF 35 (business customers) plus the 3D printing costs. The costs are calculated based on the printing time for your model. If post-processing is required, this is charged separately. Shipping is CHF 15 via Post Priority. If 3D data creation is needed, we work at an hourly rate of CHF 80 (CAD design) or CHF 120 (3D scanning).

We offer all common 3D printing processes: FDM, DLP, SAF, SLS, MJM, Binder Jetting, SLA, SLM, MJF as well as investment casting and vacuum casting. More information can be found on our manufacturing processes page.

Accuracy varies depending on the model, manufacturing process and material. In principle, an accuracy of 0.1 mm is achievable. If you require higher precision, please let us know when placing your order or enquiry.

Thanks to our broad range of processes, we can print a wide variety of materials – from engineering plastics and flexible materials to metals. We find the right material for every application. All details can be found on our materials page.

Depending on the technology, different build volumes are available. Details can be found under manufacturing processes. If the desired dimensions exceed the build volume, we produce the part in multiple pieces.

If your 3D model is oversized, it may need to be produced in multiple parts. We print the individual parts and then assemble them internally. Apart from a small seam, this has no further impact on your model.

Production time depends on the specific requirements. In general, we can produce smaller parts – provided the 3D data is already available – within 5 working days. For urgent projects, we offer an express service. You will be informed with every quote when you can expect your part.

By default, you pay conveniently by invoice with a payment term of 10 days. You will receive the invoice once the order is completed. Alternatively, you can also pay via TWINT or credit card (Visa, MasterCard).

Customer satisfaction is our top priority. If you are not satisfied with your part, please contact us directly at info@drei-de.ch with your order number. We are here for you and will resolve your concern quickly and straightforwardly.